TERMS & CONDITIONS
This document and the other documents that we reference below make up our website rules, or what we officially call our Terms and Conditions (the 'Terms' for short).
The Terms are a legally binding contract between you and Latino Secrets LLC. This contract sets out your right and responsibilities when you use latinosecrets.com, shop with Latino Secrets LLC, and use other services provided by Latino Secrets LLC (we will refer to all of these collectively as our 'Services'), so please read it carefully. By purchasing any of our products (or even just browsing our website), you're agreeing to the Terms. If you do not agree with these Terms, you may not use our Services. Are you with us? Great, read on!
To access and use the Services, you have an option to register for a membership account (‘Account’) by providing your full legal name, shipping address, phone number, a valid email address, and any other information indicated as required or optional. Latino Secrets LLC may reject your application for an Account, or cancel an existing Account, for any reason, in our sole discretion.
You must be the older than: (i) 18 years, or (ii) at least the age of majority in the jurisdiction where you reside and from which you use the Services to open an Account.
You acknowledge that Latino Secrets LLC, from time to time, will use the email address you provide for opening an Account or as updated by you as the primary method for communication with you.
You are responsible for keeping your password secured. Latino Secrets LLC cannot and will not be liable for any loss or damage from your failure to maintain the security of your Account and password.
INTELLECTUAL PROPERTY RIGHTS
Latino Secrets LLC owns all intellectual property rights in the website and in the materials published on it. Permission is granted to temporarily download one copy of the materials on Latino Secrets LCC’s website for personal, non-commercial, transitory viewing only.
You may not modify or copy the materials, use the materials for any commercial purpose, or for any commercial public display. If you violate any of these restrictions, you must destroy any downloaded materials in your possession whether in electronic or printed format.
When you visit our site and browse latinosecrets.com, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with us. We also collect personally identifiable information (including name, email, password, address, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile info. We collect such Non-personal and Personal Information for the following purposes:
To provide and operate our Services.
To provide our Users with ongoing customer assistance and technical support
To be able to contact our Visitors and Users with general or personalized service-related news and promotional messages.
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
If you don’t want us to process your data anymore, please contact us at
Here at Latino Secrets LLC we make sure you have a wide variety of payment method options so that you shop our products with convenience. The payment methods we offer are as follows:
Debit or Credit cards (Visa, Mastercard, JCB, and American Express)
Note: Unless otherwise indicated, all payments shall be in Thai Baht currency.
LIMITATION OF LIABILITIES
Errors, Inaccuracies and Omissions
On rare occasions, you might find that the product you receive does not match what you saw online. If that occurs, let us know.
We strive to be as accurate as possible. However, we do not warrant that all product descriptions, images, photographs, pricing, or other information on the Services are accurate, complete, current, or error-free. In addition, all weights and size dimensions are approximate. If a product offered by us is not as described or pictured, your sole remedy is to return it in an unused condition for a refund or an exchange in accordance with our Refund and Exchange policies below. In the event of an error, whether on the Services, in an order confirmation, in processing an order, in delivering a product or otherwise, we reserve the right to correct any error and revise your order accordingly, or to cancel the order and refund any amount charged.
If you receive an order that you believe contains a mistake, we encourage you to contact us via our Contact Form right away so that we may correct the error.
Despite our best efforts, a small number of the items in our shop may be mispriced. We will verify pricing when processing your order and before we take payment. If we made a mistake and a product’s correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product.
All products are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice, even if you have already placed your order. Your placement of an order as a customer does not necessarily assure that we will accept your order. We reserve the right to refuse any order in our sole discretion. In addition, before accepting your order, we may require additional information if you have not provided all the information required by us to complete your order.
REFUNDS & EXCHANGES
We are always happy to process refunds or exchanges as long as the item returned has not been used, unpacked (unless it was damaged before reaching you), and is returned with original clear packaging (if possible but not essential).
Our returns procedure is very easy - you have 14 calendar days from the shipping date (provided to you by email) to fill in the important bits on our Contact Form, which you can find under a ‘Contact Us’ section and we will email a confirmation to you including the returns address and other details. Once you get a confirmation email, you have another 14 calendar days to return the item under that returns address provided.
It is the standard policy for Latino Secrets LLC that all shipping charges for exchanges and refunds will be the responsibility of the client unless it can be proven that the item was received with defect or damage when it left our facility or that the item received is not what you ordered.
Note: All items that are purchased on more than 50% off are a final sale without refunds and exchanges available.
We provide shipping only Thailand and the items will be shipped within 3 business days after checkout. You will be notified about tracking information by email when your package leaves our warehouse. We offer shipping through Thailand Post only. You can find all the shipping costs information in the table below:
Latino Secrets LLC cannot be held accountable for parcels delayed to reasons beyond our control, including but not limited to the following:
Service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics, pandemics, or failure of public or private telecommunications networks.
Note: Unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.
Discount codes are not transferable and cannot be combined with any other coupons or any other offer or promotions offered by Latino Secrets LLC.
To redeem the discount code, you type the code into the promotional box in the booking field on the Checkout webpage and the relevant discount will be automatically deducted from the final price of the qualifying purchase. If the claimant fails to enter the discount code at the time of purchase as specified, the purchase will not be eligible for the discount. Discounts may not be claimed after confirmation of a claimant's purchase on our website.
Each code is valid for a limited time only and expires on the date specified in the email sent to you by Latino Secrets LLC.
Discount codes cannot be replaced if emails are deleted by the claimant.
If a discount code is used and an entire booking (in accordance with the cancellation policy) is cancelled at a later stage by the claimant, the code will no longer be valid.
Latino Secrets LLC accepts no responsibility for late, lost or misdirected email or other communications. We assume no responsibility for any failure to receive a claim or for inaccurate information or for any loss, damage or injury as a result of technical or telecommunications problems, including security breaches. If such problems arise, then we may modify, cancel, terminate or suspend the discount code.
Latino Secrets LLC reserves the right to discontinue a discount code at any time.
CHANGES OF TERMS
We may update these Terms from time to time. Changes will be effective upon the posting of the changes unless otherwise specified. You are responsible for reviewing and becoming familiar with any changes.